Frequently Asked Questions
What is e-design?
E-design is a form of home design that is completed entirely online, where clients and designers communicate virtually to create customized design plans, mood boards, layouts, and shopping lists. We love e-design because it makes great design easy, affordable, and accessible to everyone!
How long will it take?
All projects aim for a 2 week turn around time once the completed questionnaire is received by your designer.
Do I have to purchase the furniture from my design?
There is no pressure to make purchases from your shopping list. Free to browse and make purchases as you feel comfortable and as budget allows. Please keep in mind that due to the nature of retail items availability will change with time.
If you prefer to source your own items check out our “Get Inspired Package” which does not include a shopping list but rather suggests pieces that would work together.
Can I purchase multiple packages at once for different rooms in my home?
Of course! This is encouraged if you know you will be doing multiple rooms. This allows your designer to make sure there is cohesion throughout the home. Not to worry if budget does not allow this. Simply provide your previous designs to your designer as a reference to make sure the design flows through the whole home.
Do I have to be within Canada to purchase a package?
Though we are based in Canada we offer services world wide!
What is the refund policy?
All sales on design packages are final. We understand that sometime extenuating circumstances arise and we are happy to work with you to achieve a fair outcome.
Do I get revisions with my design?
Yes, it is important to us that you love your design! We offer 1 revision with every design package.